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EngageLab - Player Engagement Strategy Experts
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Efficient Omnichannel Interaction for Active Retention - EngageLab
Precise & Secure
Customer Acquisition & Registration
- EngageLab capabilities help vendors tap into high-value business leads and achieve accurate customer acquisition.
- We identifies and stops fake users to ensure game registration and payment verification security.
Real-Time & Effective
User Activity & Interaction
- Drive spending via in-app messages with exclusive coupons and limited-time discounts.
- Attract new players via SMS and WhatsApp when launching new activities.
- Send real-time activity alerts like Live Activities for updates to engage players.
Intelligent & Attentive
Provision of Services & Companionship
- Integrate GPTBots.ai's intelligent reply into WhatsApp for quick gamer Q&A, cutting manual response costs.
- Offer global support with multi-language, multi-timezone capabilities across all channels.
- Train dedicated AI for loyal players to deliver personalized responses and boost positive feedback.
Win Back & Wake Up
Recall of Lost Customers
- Send return rewards via WhatsApp, Email, and SMS when gameplay is interrupted.
- Remind inactive players of login benefits, new levels/cards, and free items/gift packs.
- Analyze uninstall reasons via data tagging and send optimization updates to encourage returns
Why Choose EngageLab
Higher data capacity
Faster response speed
More secure service response
Broader service coverage
Smarter marketing solutions
- Million simultaneous, average daily message volume of 10 billion, to meet the push demand of large-scale games of millions of games in the peak.
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Customer Cost Reduction
"Everyone understands the competitive nature of the gaming industry. By using EngageLab to engage with our players across multi-channels, and by using A/B testing to improve the content and timing of our messages, EngageLab dramatically increased the viewability of our messages and the conversion rate of our marketing campaigns."
Emily Chen
Game Product Manager
Frequently Asked Questions
How does EngageLab support players worldwide?
EngageLab has multiple data centers around the world. This allows us to provide a wide range of services. Our platform supports various timezones and languages, ensuring players receive consistent quality service regardless of location. A global messaging IP network and data center presence ensures consistent and timely messages.
How can EngageLab be used to optimize messaging strategies to improve player retention?
EngageLab Marketing Automation Service leverages player behavior data to intelligently trigger personalized message campaigns. The system integrates multi-channel analytics and A/B testing capabilities, empowering game developers to continuously optimize messaging strategies. By monitoring key metrics like open rates and click-through rates in real-time, it automatically fine-tunes content delivery timing and messaging to ensure each player receives the most relevant personalized offers - including exclusive in-game events and special rewards. This data-driven approach demonstrably increases player engagement rates and significantly improves retention performance.
Does EngageLab support cross-platform push notifications?
Yes, EngageLab has support for cross-platform push notifications. Whether the player is using an iOS or Android device or accessing the game through a web browser, we can ensure the accuracy and consistency of the push messages across multiple platforms. EngageLab integrates a variety of messaging channels, including AppPush, WebPush, SMS, and email, to deliver a superior user experience.
How does EngageLab charge?
EngageLab's AppPush and WebPush are charged by DAU and there's no limit to the number of messages sent, making them more cost-effective for game companies that need to send messages frequently.WhatsApp message uses a conversation-based charging mode, charging only once every 24 hours, greatly reducing the cost of customer service communication. You can simulate the price on the Pricing page.
How does EngageLab cope with the demands of sending messages to millions of players?
To ensure stable processing of message requests for large numbers of active users during peak periods, EngageLab is designed with load balancing and high availability. Our platform supports up to one million messages per second, and our multi-node deployment ensures system stability and continuity in the event of a node failure.
