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What is OTP?

OTP, also known as One-Time Password, is a dynamically generated, random, one-time number or letter that can be used to verify user identity and obtain user access permissions. OTP code is valid at once and is randomly generated each time, making it more secure compared to passwords

Where EngageLab OTP Service Works

How EngageLab OTP Empowers Businesses

Simple Setup & Efficient Integration

Simple Setup & Efficient Integration

The OTP service supports HTTP and SMPP. With a single setup or API call, businesses can quickly handle code generation, delivery, verification, and anti-fraud—seamlessly integrated into their systems.

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Multi-Channel Verification

EngageLab supports SMS, Email, WhatsApp, and voice OTPs. With smart routing and auto-retry, messages switch channels if one fails, ensuring codes are delivered reliably and on time.

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Multi-Channel Verification
Localized & Multi-Language

Localized & Multi-Language

EngageLab delivers multi-language OTPs with customizable templates, ensuring smooth verification across markets. Pre-registered Sender IDs improve deliverability and brand trust for a consistent global experience.

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Data-Driven Insights

EngageLab provides real-time dashboards to track delivery, latency, and conversions, with Webhooks and exports for deeper analysis. This helps businesses optimize performance and user experience.

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Data-Driven Insights
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Reliable & Secure OTP Service

Ensure your OTP verification is fast, stable, and reliable with robust technology, full compliance, and 24/7 customer support.

Plug-and-Play Integration

EngageLab provides RESTful APIs and SMPP interfaces for OTPs, dynamic codes, and 2FA, enabling quick integration without building infrastructure.

Reliable & Resilient

EngageLab's high-availability system ensures uninterrupted OTP service, keeping registrations, logins, and transactions smooth even at peak times.

24/7 Global Support

EngageLab offers round-the-clock support for API integration, messaging optimization, Sender ID registration, data analysis and more to improve delivery and user experience.

Global Compliance & Localization

EngageLab operates in 200+ countries, follows GDPR and local regulations, and supports multi-language templates for reliable, low-latency OTP delivery, higher OTP completion rates and transaction success.

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Digital Banking: Faster OTP Verification
A Singapore-based digital bank serving 8 Southeast Asian markets faced OTP delays that hurt user sign-ups.
    By adopting multi-channel OTP (WhatsApp → SMS → Voice), auto-fill, and real-time routing, the bank ensured faster, more reliable verification.
Auto-fill success rate increased by
38%
Registration completion improved by
27%
Average OTP delay cut to
2.3 seconds
User drop-off rate decreased by
22%

Frequently Asked Questions

How many characters can a single OTP SMS contain?
Typically, 160 English or 70 non-English characters. Longer messages are split and billed separately. For OTPs or notifications, keep messages under 60–65 characters to ensure single delivery and avoid extra costs.
How fast is OTP delivery?
OTPs sent via EngageLab are delivered in under 3 seconds in most countries, and in major markets, delivery can be nearly instant. Smart routing and auto-retry ensure delivery even if the primary channel fails.
Can OTPs be auto-filled?
Yes. EngageLab improves auto-fill with direct carrier connections, message optimization, and RCS/WhatsApp recognition—reducing registration and login drop-offs.
Does EngageLab support voice OTPs?
Yes. Voice OTPs are available when SMS is unreliable or accessibility support is needed, ensuring smooth verification.
What is a Sender ID?
It's the identifier shown as the sender on users' devices (brand name or number). Sender IDs boost brand trust and may require pre-registration in some markets—EngageLab can assist.
Can OTPs be sent in multiple languages?
Yes. EngageLab supports multi-language templates for OTPs, notifications, and marketing messages for clear, localized communication.
In which countries is EngageLab OTP available?
Over 200 countries across Asia, Europe, the Americas, Africa, and the Middle East, with high deliverability and low latency via premium carriers and direct connections.
Can EngageLab be used for notifications or campaigns?
Yes. Besides OTPs, EngageLab supports sending notifications and marketing messages—such as promotions, membership reminders, and shipping updates—via the same messaging platform.
Can EngageLab OTP send SMS to mainland China?
Yes, but only for OTPs. Due to strict regulations, businesses must contact EngageLab for approval before sending.

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